Terms and Conditions - Exly

LAST UPDATED ON: [6 October 2020]


Terms of Use for Members



Hello and welcome to the Terms of Use for Members (“Terms”) ofMYSCOOT TECH PRIVATE LIMITED, a company incorporated under the Companies Act, 2013 with its registered office at 554, Pkt-1 Sec-22, Dwarka, New Delhi -110077 (“MyScoot”, “We”, ”Us”, or “Our”).MyScoot is an online marketplace for Members (defined below) to avail services that are provided by the Hosts (as defined below). 

By accessing or using this website ], any subdomains or any other website through which MyScoot services are made available (“Website”) and the MyScoot mobile application available on Android and iOS (“Application”) You agree to be bound by these Terms. Your agreement with us includes these Terms, and the Privacy Policy available atHost Terms and Conditions  (collectively “Agreement”).

All terms used with a capitalized first letter shall have the meaning assigned to them hereunder. 

The Website and Application are collectively referred to as “Platform

The expressions “You” “Your” “User(s)” or “Members” refers to any person who registers to avail the Host Services on the Host Page or visits the Platform. 


  • UserEligibility
  • User(s) represent and warrant that they have the right to access or use the Platform. The Platform can only be availed by those individuals or business entities, including sole proprietorship firms, companies and partnerships, which can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Platform. 

    However, if the User(s) are between the age of 14 to 17 years, Your access to the Platform should be permitted by Your parent or legal guardian.

    User or Your parent/guardian (as the case maybe) must agree to be bound by these Terms.

  • General Disclaimer
        1. By use of the Platform, You agree that You meet with the Eligibility Criteria as detailed in Clause 1 (above) and that You are fully able and competent to understand and accept this Agreement as a binding contract and to abide by these Terms.
  • As the provider of the MyScoot Platform, MyScoot does not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any Host Services(as defined below). 
      1. You agree that You shall not access the Platform by any other means other than through the interfaces that are provided by Us. 
      2. You agree that You shall not acquire, copy, or monitor any portion of the Platform in any way to reproduce or circumvent the navigational structure or presentation of the Platform, to obtain or attempt to obtain any materials, documents, or information through any means not specifically made available through the Platform.
      3. You agree that You shall not attempt to reverse engineer, de-encrypt, or otherwise derive the design, internal logic, structure or inner workings (including algorithms and source code) of the Platform, any other software, products, models, prototypes, or other items provided by Us.
      4. You agree that You shall not use any deep link, robot, spider or other automatic device or methodology, or any similar or equivalent manual process, to access, acquire, download, copy or monitor the Platform or any part thereof, or obtain any content through means not specifically made available through the Platform.
      5. You agree that You shall not breach any provisions of the Agreement or violate any provisions of applicable law.

  • Code of Conduct 
    1. You are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may apply to Your use of the MyScoot Platform. Users shall not host, display, upload, modify, publish, transmit, update or share any information that: 
    2. belongs to another person and to which the user does not have any right to; 
    3. is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; 
    4. harm minors in any way; 
    5. infringes any patent, trademark, copyright or other proprietary rights;
    6. violates any law for the time being in force; 
    7. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; 
    8.  impersonate another person; 
    9. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; and
    10.  threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.
    11.  If any User feels that any User you interact with, online, is acting or has acted inappropriately, including but not limited to anyone who (i) engages in offensive, violent or sexually inappropriate behaviour, (ii) you suspect of stealing from You, or (iii) engages in any other disturbing conduct, You should immediately report such person to the appropriate authorities and then to MyScoot by contacting us with Your police station and report number (if available); provided that Your report will not obligate us to take any action beyond that required by law (if any) or cause us to incur any liability to You.
    12. A Member cannot contact another Member for any purpose other than asking a question related to a Your own booking, or the Member's use of the MyScoot Platform.
    13. You shall not use the MyScoot Platform to request, make or accept a booking independent of the MyScoot Platform, to circumvent any Service Fees(as defined below) or for any other reason.
    14. You shall not request, accept or make any payment for Total Fees outside of the MyScoot Platform or MyScoot Payments. If you do so, you acknowledge and agree that you: (i) would be in breach of these Terms; (ii) accept all risks and responsibility for such payment, and (iii) hold MyScoot harmless from any liability for such payment.
  • Links to Third Party Sites
  • The MyScoot Platform may contain links to third-party websites or resources (“Third-Party Services”). Such Third-Party Services may be subject to different terms and conditions and privacy practices. MyScoot is not responsible or liable for the availability or accuracy of such Third- Party Services, or the content, products, or services available from such Third-Party Services. Links to such Third-Party Services are not an endorsement by MyScoot of such Third-Party Services.

  • Amendments of these Terms
  • MyScoot reserves the right to change, modify, amend, or update these Terms and/ or the Agreement from time to time and such amended provisions of these Terms and/ or the Agreement shall be effective immediately upon being posted on the Platform and You can determine when these Terms were last revised by referring to the ’LAST UPDATED’ at the top of these Terms. If You do not agree to such provisions, You must stop using the Platform with immediate effect. Your continued use of the Platform will be deemed to signify Your acceptance of the amended provisions of these Terms and/ or the Agreement.

  • Host Services and Host Page
      1. Host Page” shall mean the page on the Platform dedicated to the Host where the services/ offerings of the Host are curated and made available to the Members by the Host, powered by MyScoot.
      2. Host Service” shall mean the services offered on the Host Page by the Host to the Members.
      3. The Member shall register for the Host Services by providing information such as but not limited to name, phone number, email address etc.
  • Registration for Host
  • The Host shall register through the link available atCreator Link (“Host”/ ”Creator”).

  • Cancellation and Refund 
      1.  Member can cancel a confirmed booking at any time subject to the Host Service cancellation policy.
      2.  In certain circumstances, MyScoot may decide, in its sole discretion, that it is necessary to cancel a confirmed booking and make appropriate refund and payout decisions. This may be for reasons set forth in MyScoot's policy or (i) where MyScoot believes in good faith, while taking the legitimate interests of both parties into account, this is necessary to avoid significant harm to MyScoot, other Members, third parties or property, or (ii) for any of the reasons set out in these Terms.
      3. If a Host, is unable to conduct the event or class after the Member payment is done, the Host shall be responsible for refund of the amount to the Member.
      4.  In case of cancellation by the Host the Member shall be entitled to a refund with 5 (five) working days from the date of cancellation. In case of a no-show by the Member, there will be no refund. 
      5. All refunds shall be processed in the same manner as they are received. Refund amount will reflect in your account based on respective banks policies.
  • Payment 
      1.  “Payment Method” means a payment method that you have added to Your MyScoot Account, such as but not limited to credit card, debit card, Paytm, Google Pay, PayPal etc. 
      2.  The Member agrees to pay MyScoot for any confirmed bookings of the Host Services in accordance with these Payments Terms by one of the methods supported by the Platform(e.g. by PayPal, credit card or debit card). 
      3. The Member hereby authorize the collection of such amounts by charging the Payment Method provided as part of requesting the booking, either directly by MyScoot or indirectly, via a third-party online payment processor or by one of the payment methods described on the Platform.
      4. Member acknowledge and agree that, notwithstanding the fact that MyScoot is not a party to the agreement between the Member and the Host, MyScoot will deploy a payment gateway that acts as the Host’s payment collection agent for the limited purpose of accepting payments from you on behalf of the Host. Upon your payment of the Total Fees to MyScoot’s payment gateway, your payment obligation to the Host is extinguished. 
      5. You as a Member agree that MyScoot may charge your Payment Method the full amount (“Total Fees”) for any booking requested in connection with the Host Services. 
      6. If MyScoot is unable to collect any amounts You owe for a confirmed booking MyScoot may engage in collection efforts to recover such amounts from You. You hereby explicitly agree that all communication in relation to amounts owed will be made by electronic mail or by phone, as provided to MyScoot by You. Such communication may be made by MyScoot or by anyone on their behalf, including but not limited to a third party collection agent. 
      7. Please note that MyScoot cannot control any fees that may be charged to a Member by his or her bank related to MyScoot collection of the Total Fees, and MyScoot disclaims all liability in this regard. Whatever Payment Method you use may be subject to additional terms and conditions imposed by the applicable third-party service provider; please review such terms and conditions before using your Payment Method. 
      8. Service Charge/ Convenience Fee - MyScoot may charge fees to Member ("Service Fees") in consideration for the use of the MyScoot Platform. More information about when Service Fees apply and how they are calculated can be found on our Service Fees page. MyScoot reserves the right to change the Service Fees at any time. You are responsible for paying any Service Fees that you owe to MyScoot. The applicable Service Fees are due and payable and collected by MyScoot Payments pursuant to the Payments Terms. Except as otherwise provided on the MyScoot Platform, Service Fees are non-refundable. 
      9. Service Fees and Other Fees wherever applicable, MyScoot may also charge Taxes in respect of the Service Fees. Service Fees are, as noted above, included in the Total Fees. 
      10. Payment Processing Errors: We will take steps to rectify any payment processing errors that we become aware of. These steps may include crediting or debiting (as appropriate) the same Payment Method used for the original payment by you, so that you end up receiving or paying the correct amount. 
      11. All Taxes as per law shall be applicable to the Member.
  • Rounding off, Currency conversion
    1. MyScoot may, in its sole discretion, round up or round down amounts that are payable from or to Members or Hosts to the nearest whole functional base unit in which the currency is denominated (i.e. to the nearest dollar, euro or other supported currency); for example, MyScoot will round up an amount of $101.50 to $102.00, and round down an amount of $101.49 to $101.00. For currencies that are denominated in large numbers, MyScoot may determine the functional base unit in which those currencies are denominated to be 10, 100 or 1,000 of the currency; for example, MyScoot may round up an amount of 1,045 up to 1,050 and 1,044 down to 1,040, or 837,500 up to 838,000 and 837,499 down to 837,000. 12.2 The MyScoot Platform facilitates bookings between Members and Hosts who may prefer to pay in a currency different from their destination currency, which may require currency conversions to accommodate these differing currency preferences. Although the MyScoot Platform allows Members to view the price of Host Service in a number of currencies, the currencies available for Members to make and receive payments may be limited, and may not include the default currency in any given geographic location. Details regarding currency conversion, including any associated fees, are detailed in the Payments Terms.
    2. In case of currency conversation rates applicable in the Platform then the conversation shall be as per the RBI’s conversation rate.
  • Content
      1. MyScoot may, at its sole discretion, enable Users to (i) create, upload, post, send, receive and store content, such as text, photos, audio, video, or other materials and information on or through the MyScoot Platform ("User Content"); and (ii) access and view User Content and any content that MyScoot itself makes available on or through the MyScoot Platform, including proprietary MyScoot content and any content licensed or authorized for use by or through MyScoot from a third party ("MyScoot Content" and together with User Content, "Collective Content"). 
      2. The User shall have the option in the Platform to request MyScoot to edit the User Content. By selecting the option available on the Platform the User gives MyScoot the right to edit the User Content. 
      3. The MyScoot Platform, MyScoot Content, and User Content may in its entirety or in part be protected by copyright, trademark, and/or other laws of India and other countries. You acknowledge and agree that the MyScoot Platform and MyScoot Content, including all associated intellectual property rights, are the exclusive property of MyScoot and/or its licensors or authorizing third-parties. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the MyScoot Platform, MyScoot Content or User Content. All trademarks, service marks, logos, trade names, and any other source identifiers of MyScoot used on or in connection with the MyScoot Platform and MyScoot Content are trademarks or registered trademarks of MyScoot in India and abroad. Trademarks, service marks, logos, trade names and any other proprietary designations of third parties used on or in connection with the MyScoot Platform, MyScoot Content, and/or Collective Content are used for identification purposes only and may be the property of their respective owners. 
      4. You will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the MyScoot Platform or Collective Content, except to the extent you are the legal owner of certain User Content or as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by MyScoot or its licensors, except for the licenses and rights expressly granted in these Terms. 
      5. Subject to Your compliance with these Terms, MyScoot grants you a limited, non-exclusive, non- sublicensable, revocable, non-transferable license to (i) download and use the Application on your personal device(s); and (ii) access and view any Collective Content made available on or through the MyScoot Platform and accessible to You, solely for Your personal and non-commercial use. 
      6. By creating, uploading, posting, sending, receiving, storing, or otherwise making available any User Content on or through the MyScoot Platform, You grant to MyScoot a non-exclusive, worldwide, royalty-free, irrevocable, perpetual (or for the term of the protection), sub-licensable and transferable license to such User Content to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any manner such User Content to provide and/or promote the MyScoot Platform, in any media or platform. Unless You provide specific consent, MyScoot does not claim any ownership rights in any User Content and nothing in these Terms will be deemed to restrict any rights that You may have to use or exploit your User Content.
      7. You are solely responsible for all User Content that you make available on or through the MyScoot Platform. Accordingly, You represent and warrant that: (i) You either are the sole and exclusive owner of all User Content that you make available on or through the MyScoot Platform or you have all rights, licenses, consents and releases that are necessary to grant to MyScoot the rights in and to such User Content, as contemplated under these Terms; and (ii) neither the User Content nor Your posting, uploading, publication, submission or transmittal of the User Content or MyScoot's use of the User Content (or any portion thereof) will infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
  • Suspension of access to the Platform 
  • The Members access to the Platform shall be suspended on complaints raised and reports filed by the Host. 

    On suspension of access the Member shall no longer be able to access the Platform.

  • Feedback, Review and Ratings
      1. Member can leave a public review (“Review”) and submit a star rating (“Rating”) about each other. Any Ratings or Reviews reflect the opinion of individual Members and do not reflect the opinion of MyScoot. 
    1. Ratings and Reviews by Member must be fair, truthful and factual and may not contain any offensive or defamatory language. 

    Members are prohibited from manipulating the Ratings and Reviews system in any manner, such as instructing a third party to write a positive or negative Review about any Host.

      1. MyScoot welcomes and encourages You to provide feedback, comments and suggestions for improvements to the Platform (“Feedback“). You may submit Feedback by emailing us, through the ‘Contact’ detail provided on the Platform, or by other means of communication. Any Feedback you submit to us will be considered non-confidential and non-proprietary to You. By submitting Feedback to Us, You grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to You.

  • Waiver 
  • MyScoot’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law. 

  • Use of Personal information
  • When you visit our website, we receive the Internet protocol (IP) address of your computer, operating system information, browser information and name of your ISP. This information used to improve our service offerings, we are also legally accountable to pass the same information to legal authorities when requested. We also advanced web analytics, which provides information such as the URL of the site from which you came and the site to which you are going. MyScoot information collection and use policies with respect to privacy of such information are set forth in the Privacy Policy available atPrivacyPolicy.

  • Disclaimer
  • If You choose to use the MyScoot Platform or Collective Content, You do so voluntarily and at your sole risk. The MyScoot Platform and Collective Content is provided “as is”, without warranty of any kind, either express or implied. You agree that You have had whatever opportunity you deem necessary to investigate the MyScoot Services, laws, rules, or regulations that may be applicable to your Host Services You are receiving and that You are not relying upon any statement of law or fact made by MyScoot relating to the Host Service/Host Page. You agree that some Host Services may carry inherent risk, and by participating in those Host Services, you choose to assume those risks voluntarily. You assume full responsibility for the choices you make before, during and after your participation in a Host Service. The foregoing disclaimers apply to the maximum extent permitted by law. You may have other statutory rights. However, the duration of statutorily required warranties, if any, shall be limited to the maximum extent permitted by law. 

  • Liability
  • You acknowledge and agree that, to the maximum extent permitted by law, the entire risk arising out of your access to and use of the MyScoot Platform and Collective Content, your booking of any Host Services via the MyScoot Platform remains with You. Neither MyScoot nor any other party involved in creating, producing, or delivering the MyScoot Platform or Collective Content will be liable for any incidental, special, exemplary or consequential damages, including lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or services, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with (i) these Terms, (ii) from the use of or inability to use the MyScoot Platform or Collective Content, (iii) from any communications, interactions or meetings with other Users/ Host or other persons with whom you communicate, interact or meet with as a result of your use of the MyScoot Platform, or (iv) from your booking of Host Services, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not MyScoot has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose. Except for our obligations to pay amounts to applicable Hosts pursuant to these Terms or an approved payment request, in no event will MyScoot’s aggregate liability arising out of or in connection with these Terms and your use of the MyScoot Platform including, but not limited to, from your booking of any Host Service via the MyScoot Platform, or interactions with any other Members or Hosts, exceed the amounts you have paid or owe for bookings via the MyScoot Platform as a Member in the twelve (12) month period prior to the event giving rise to the liability, , or one hundred U.S. dollars (US$100), if no such payments have been made, as applicable. The limitations of damages set forth above are fundamental elements of the basis of the bargain between MyScoot and You. 

  • No Guarantee
  • MyScoot has no control over and does not guarantee (i) the existence, quality, safety, suitability, or legality of any Host Services, (ii) the truth or accuracy of any Host Service descriptions, Ratings, Reviews, or other User Content (as defined above), or (iii) the performance or conduct of any Member/Host or third party. MyScoot does not endorse any Host or Host Services. 

    Due to the nature of the Internet, MyScoot cannot guarantee the continuous and uninterrupted availability and accessibility of the MyScoot Platform. MyScoot may restrict the availability of the MyScoot Platform or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the MyScoot Platform. MyScoot may improve, enhance and modify the MyScoot Platform and introduce new MyScoot Services from time to time.

  • Indemnification
  • You agree to release, defend (at MyScoot’s option), indemnify, and hold MyScoot and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (i) your breach of these Terms or our Policies or Standards, (ii) your improper use of the MyScoot Platform or any MyScoot Services, (iii) your interaction with any Member or Host, , participation in an Host Service, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, participation or use, or (v) your breach of any laws, regulations or third party rights.

  • Applicable Law and Jurisdiction
  • These Terms shall be governed by the laws of India. You agree that MyScoot is solely based in India, and nothing shall give rise to personal jurisdiction over MyScoot in jurisdictions other than New Delhi, India and You shall not raise any claims against MyScoot in any court or forum in any jurisdiction other than New Delhi, India. Any claim or dispute between the User and MyScoot will be entertained and tried solely and exclusively by a court of competent jurisdiction located in New Delhi, India and no other place whatsoever.

  • Notices
  • All notices or demands to or upon MyScoot shall be effective if in writing and shall be deemed to be duly made when sent to MyScoot Tech Private Limited at 554, Pkt-1 Sec-22, Dwarka, New Delhi -110077.

    All notices or demands to or upon a User(s) shall be effective if either delivered personally, sent by courier, certified mail, by facsimile or email to the last-known correspondence, fax or email address provided by the User(s) on the Platform, or by posting such notice or demand on an area of the Platform that is publicly accessible. 

    Notice to a User(s) shall be deemed to be received by such User(s) if and when the Platform is able to demonstrate that communication, whether in physical or electronic form, has been sent to such User(s), or immediately upon Platform’s posting such notice on an area of the Platform that is publicly accessible.

  • Severability
  • If, for any reason, a court of competent jurisdiction finds any provision of the Terms, or portion thereof, to be unenforceable, that portion shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision. The remainder of the Terms shall continue in full force and effect. 

  • Miscellaneous
      1. Headings for any section of the Agreement are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.
      2. The Company shall have the right to assign its obligations and duties in this Agreement to any person or entity.
      3. All telephonic calls to the Company will be kept completely confidential. However, Your call may be recorded to ensure quality of service. Further, for training purposes and to ensure excellent customer service, calls from the Company to the User or from the User to the Company may be monitored and/or recorded.
      4. Sidharth Rawat is the designated Grievance Officer in respect of the Platform. Any complaints or concerns with regards to any content on the Platform or any breach of this Agreement or Privacy Policy can be directed to the designated Grievance Officer in writing at MyScoot Tech Private Limited, 554, Pkt-1 Sec-22, Dwarka, New Delhi -110077 or through an email signed with the electronic signature sent  [email protected].